When response time is killing lead quality
Hybrid AI handles first response instantly so high-intent visitors do not bounce while your team is busy, offline, or in another conversation.
Commercial intent coverage
Built for buyers comparing live chat software, AI automation, and conversion lift
ChatWizard targets the real queries teams search before purchase: setup speed, operational control, workflow flexibility, AI accuracy, GDPR readiness, and predictable monthly pricing. Every section is designed to answer one buyer objection and one conversion decision point.
When support teams are overloaded
Intelligent workflow routing captures context up front and sends conversations to the right department queue, reducing back-and-forth and duplicate effort.
When content consistency matters
RAG answers from your own uploaded documents and approved knowledge sources, so responses stay on-brand, accurate, and auditable.
Capability stack
Everything inside the Hybrid AI platform
This is not a single chatbot tool. It is a full conversation operations layer for websites, combining automation depth with human support quality.
RAG knowledge base
Upload policy docs, product pages, pricing sheets, onboarding guides, and FAQs. AI retrieves from your source material before composing an answer.
- Document-grounded answers
- Reduced hallucination risk
- Rapid content refresh cycle
Hybrid AI + human handoff
Automate routine intent and route sensitive, high-value, or uncertain interactions to human operators with the full transcript context attached.
- Confidence-based escalation
- Visitor-requested handoff
- Zero context loss transfers
Intelligent workflow engine
Design no-code conversation paths with conditional branching, rule triggers, timed actions, and fallback logic for complete control over flow.
- Condition-based automation
- Keyword and intent routing
- Custom escalation logic
Department routing
Send conversations to Sales, Support, Billing, Renewals, or technical queues automatically based on form inputs, page context, or conversation intent.
- Multi-department queueing
- Agent assignment controls
- Service-level prioritization
Analytics and reporting
Track conversation volume, AI resolution ratio, response times, conversion outcomes, and operator performance from one dashboard.
- Operational KPIs
- Conversion trend visibility
- Audit-ready export options
Proactive engagement triggers
Launch contextual prompts by page, dwell time, user path, or campaign source to increase chat starts and recover abandoning visitors.
- Page-level targeting
- Timed and behavior triggers
- Campaign-aware prompts
Multilingual conversation support
Serve more visitors effectively with multilingual messaging and translation options for customer-facing chat workflows.
- International reach support
- Language-agnostic workflows
- Consistent response quality
Human-only mode available
If you are not ready for AI, run the same platform as a fully human-operated chat service with advanced routing and workflow controls.
- Zero-AI deployment option
- Enable AI later by department
- Governance-friendly rollout
Fast install on any website
Deploy with one lightweight JavaScript snippet. Compatible with major CMS platforms and custom web stacks without heavy engineering effort.
- Single-script deployment
- Low implementation overhead
- Widget branding controls
3-step launch path
From signup to live conversations in a practical rollout
Keep implementation lean: configure your account, map your intent flows, and deploy the widget. Then optimize using real visitor data and transcript insights.
1
Create your account
Register with email, password, and website URL. Your workspace and baseline chat environment are provisioned immediately.
2
Configure knowledge and flows
Upload documents for RAG, define workflow branches, and set handoff conditions between AI and human operators.
3
Route by department
Map intents to department queues so the right team receives each chat with the right context and priority.
4
Install and optimize
Add the widget script to your site, monitor analytics, and refine prompts, workflows, and escalation rules continuously.
Security and reliability
Built for teams that need privacy discipline and operational control
ChatWizard is powered by IMSupporting’s platform architecture with UK hosting, structured access controls, and support-oriented reliability practices.
UK data residency
Chat data, knowledge content, and operator records are hosted on UK infrastructure for clear residency and governance alignment.
Encrypted transport and storage
Conversation traffic and stored records are protected using modern encryption standards to reduce exposure risk in transit and at rest.
Role-based access controls
Define operator, supervisor, and admin visibility so teams only access the data and controls relevant to their responsibilities.
Transcript visibility and audit trails
Review conversation history, escalation events, and workflow outcomes to improve quality, consistency, and team accountability.
Transparent monthly pricing
One consistent pricing model across every ChatWizard deployment
Solo is £49.99/month and includes 1 operator account. Business is £1,499/month and starts with 20 operator accounts. Bespoke monthly pricing is available for larger deployments. Additional operators are £14.99 per operator per month.
Solo
£49.99 / month
Best for new deployments, single-site operations, and teams validating live chat workflows quickly.
- Includes 1 operator account
- Hybrid AI and human handoff support
- RAG knowledge base and workflow builder
- Department routing and analytics
- Additional operators: £14.99 each / month
Most popular
Business
£1,499 / month
Designed for high-volume teams that require more operator coverage, deeper workflow sophistication, and faster support paths.
- Starts with 20 operator accounts
- Advanced workflow and routing controls
- Priority support pathways
- Full RAG, analytics, and conversion tooling
- Additional operators: £14.99 each / month
Business plan account count can be expanded with additional operators at £14.99 per operator per month.
Bespoke
Bespoke / month
Bespoke monthly pricing for enterprise, regulated sectors, multi-site programmes, and custom integration requirements.
- Tailored implementation roadmap
- Custom workflow and integration planning
- Enterprise support structure
- Scalable operator architecture
- Additional operators: £14.99 each / month
Objection handling
Frequently asked questions before teams buy live chat software
These are the practical questions buyers raise during evaluation: implementation effort, pricing structure, AI control, data handling, and deployment flexibility.
How quickly can we launch ChatWizard on our website?
You can launch quickly after signup by configuring your baseline flow and adding one JavaScript snippet to your site. Most teams start with a small rollout and expand once operational patterns are clear.
Can we disable AI and run a fully human platform?
Yes. The platform supports fully human-operated chat with workflow automation and department routing. AI can be enabled later in stages if needed.
What pricing model applies across plans?
Solo is £49.99/month with 1 operator account. Business is £1,499/month and starts with 20 operator accounts. Bespoke monthly pricing is available. Additional operators are £14.99 per operator per month.
How does RAG improve response quality?
RAG retrieves from your own approved content in real time before generating replies. This keeps responses aligned with your documented policies, products, and support guidance.
Can we route chats to separate teams automatically?
Yes. Department routing lets you split conversations by topic, intent, region, or service line so the right operator group receives each chat.
Where should we go for full product details?
Use this page to start your account quickly, then review deeper product documentation at IMSupporting.com for broader deployment planning and support resources.
Ready to launch Hybrid AI live chat on your website?
Build a faster, smarter contact channel with RAG-powered responses, intelligent workflows, department-level routing, and human support controls. Start with Solo, scale to Business, or request Bespoke monthly pricing.